Only if you choose. By default, Doorman drafts responses and queues them for your review. You approve before anything goes out. You can enable auto-send for specific categories -- like maintenance confirmations -- once you trust the output. You are always the final authority.

You add your preferred vendors with their names, contact info, and service categories. When a request comes in, Doorman categorizes it by trade and urgency, then notifies the right vendor on your behalf. You see the full thread in your dashboard and can override at any step.

Yes. The Solo plan is built for exactly that situation. Even with one property, the lease renewal autopilot and maintenance portal typically save 3 to 5 hours per month. Most Solo users move to Portfolio within their first year after adding a second unit.

All data is encrypted in transit and at rest using AES-256. We do not sell or share tenant data with third parties under any circumstances. Doorman is built on SOC 2 Type II audit-ready practices and undergoes quarterly third-party security audits. Full security documentation is available on request.

Cancel anytime from your account settings with no penalties or fees. Your data remains accessible and exportable for 90 days after cancellation so you can take everything with you. We do not believe in lock-in -- if Doorman is not working for you, you should be free to leave.

Yes. Upload your existing leases as PDFs and Doorman uses them as the source of truth when answering tenant questions about terms, rules, and clauses. You do not need to switch to any standardized lease format. Portfolio and Investor plans also include customizable renewal templates.