Internal requests in one place. No more scattered emails, DMs, spreadsheets.
Your admin, IT, and facilities teams hunt for password resets, access requests, and room bookings across email, Slack threads, and DMs every single day. Slack Service Desk brings it all into one ticketed workflow right where your team already works.
Get Started FreeEmail, Slack, DMs. All requests auto-converted to tickets. No more hunting through channels at 4pm looking for Karen's password reset from this morning.
AI reads the request. Is it IT, facilities, legal, HR? Routes instantly to the right team. Password reset goes to IT. Supply order goes to admin.
Set response and resolution targets by type. Get pinged when tickets drift. Measure what matters: speed, quality, backlog age. Finally hold admin teams accountable.
Requesters see updates without leaving Slack. No more "where's my request" pings. Transparency kills follow-ups by 40%.
One-click templates for common asks: access, laptop, VPN, facilities. Self-service intake reduces manual triage by 60%.
Response time by team. Resolution time by category. See what's slow. See who's pulling weight. Export for budget reviews.
Email forward, Slack message, or DM. Slack Service Desk captures it instantly with full context. No copying information into forms.
AI reads the text. Which team owns this? Creates and routes the ticket to the right channel. Happens in seconds.
Assignee gets a notification in the service desk channel with the full ticket, history, and any attachments. No email needed.
Team replies, reassigns, adds notes right in Slack. Requester sees progress in real time. No status umbra.
Free workspace for your first 100 tickets. Set it up in under an hour. No credit card. No long contracts. Measure the impact in week one.
Start FreeRegister interest
This is not a purchase and there is no card field. It puts your address, this product, and whatever you write below in front of a person, and you get a written answer about what finishing it, or handing it over for you to run yourself, would actually take.