Pricing Questions
How do you count active customers?
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Active customers are those who made a purchase, login, or engagement event in the last 30 days. We count unique customers per billing cycle.
Can I upgrade or downgrade mid-month?
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Yes. Changes take effect immediately and we prorate charges automatically on your next billing cycle.
Do you offer annual discounts?
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Annual plans get 20% off the monthly rate. No lock-in required; cancel with 30-day notice if needed.
What about enterprise pricing?
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Teams with 50k+ customers, custom integrations, or SLAs: contact sales@postpurchaseai.com for a tailored quote.
Do you offer non-profit discounts?
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Yes. Non-profits, education, and charities: 50% off standard pricing with 501(c)(3) verification.