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Palmier Pro FAQ

Everything you need to know about editing on macOS

Getting Started

What are the system requirements?

Palmier Pro runs on macOS 12.0 or later. We recommend at least 8GB of RAM for smooth 1080p editing and 16GB+ for 4K workflows. Apple Silicon (M1, M2, M3) is optimized for maximum performance.

Can I try Palmier Pro before buying?

Yes. Download the free trial and edit for 14 days with full access to all features. No credit card required, no watermarks on exports.

How do I install Palmier Pro?

Download from our site, drag the app into your Applications folder, and launch. First run takes 30 seconds to set up your library and preferences. You're editing within minutes.

Editing & Performance

What video formats does Palmier Pro support?

We support MP4, MOV, ProRes, DNxHD, WebM, and many others. Proxy workflows let you edit 4K footage smoothly on any Mac by creating lightweight stand-ins that auto-conform on export.

How fast is the export?

On Apple Silicon, 1080p 10-minute projects export in under 2 minutes with hardware acceleration. 4K is similarly fast depending on codec choice. You can queue multiple exports and background process them.

Can I edit 4K smoothly?

Yes, with an M1 or newer Mac and sufficient RAM. We auto-optimize playback and support proxy workflows so you never experience playhead stutter, even with effects.

Collaboration & Storage

Does Palmier Pro have cloud sync?

Projects save to your Mac. You can back them up via iCloud Drive, Dropbox, or Git for version control. We're designed for local-first reliability with optional cloud safety.

Can multiple people edit the same project?

Palmier Pro is a single-editor tool right now. For team workflows, export sequences and reimport changes, or use Git to version-control your project files.

How much disk space do I need?

Plan on 3-5x your source footage size. A 10-minute 4K shoot is roughly 300GB raw; Palmier Pro stores proxies and cache separately so your project stays lean.

Support & Troubleshooting

Where can I get help?

Email support@palmierpro.app or visit our Discord community. Most questions are answered within 24 hours. We also publish video tutorials and case studies on the blog.

Is there a refund policy?

Yes. 30-day no-questions refund if you're not happy. We're confident you'll love the speed and simplicity, but no risk if it's not your workflow.

What do I get with a license?

Lifetime access to your version plus all free updates. One license covers installation on up to 2 Macs you personally own. Commercial and team licenses available.

Ready to edit smarter?

Get Started with Palmier Pro