Common questions about No-Show Recovery Voice Agent for your service business
Our TivAI-powered agent uses natural voice synthesis designed specifically for appointment reschedule calls. The voice is warm and professional, trained to handle objections and edge cases without sounding robotic. You customize the tone and messaging during setup to match your brand voice.
The voice is nearly indistinguishable from a real person. However, transparency matters. Customers actually respond better when they know it's an automated call upfront. We recommend leading with honesty: "Hi, this is an automated call from [business name] to help you reschedule." Higher reschedule rates follow when expectations are clear.
The agent gracefully handles rejection. It acknowledges feedback, respects objections like "Not now" or "I'm not interested," and can immediately transfer to your team if tension rises. You control the escalation threshold. Most rejected calls log useful data for your team to follow up on later.
The agent handles straightforward reschedule flows well. If a customer asks detailed questions about your service, pricing, or has special scheduling needs, the agent recognizes complexity and transfers to your team. Context (why they no-showed, preferred times) transfers with them.
No-Show Recovery sits directly in your Sales Connector dashboard. When a contact misses an appointment, our system detects it and triggers a recovery call based on rules you set: immediately, after 30 min, same day, next morning, etc. You stay in control of timing and targeting.
Yes. We provide a sandbox environment and sample call recordings showing the agent handling different scenarios: accepted rescheduling, handling objections, escalating to a human. You'll hear exactly how it sounds with your messaging before launch.
Setup takes 3-5 business days. You customize the opening message, select reschedule time slots, and configure which contacts qualify. We test and launch in your first week. You can toggle recovery calls on/off anytime from your dashboard.
Yes. We follow all TCPA and FCC rules for outbound calling. The agent respects do-not-call lists, records consent, and maintains audit trails. Calling windows, frequency caps, and opt-out handling are all built in and logged for your compliance team.
Phone numbers and personal data are encrypted in transit and at rest. Call recordings are kept for 90 days only unless you request longer retention for training. No data is shared with third parties. Everything stays within your Sales Connector account.
Yes. Customers can opt out by saying 'stop' during the call, and that preference is respected immediately going forward. You can also manually disable recovery calls for specific contacts. Full opt-out logs are available for compliance review.
Service businesses see 35-55% reschedule rates. The number depends on timing (calls within 5 minutes beat same-day), your industry, and your messaging. Salons and fitness studios typically see the highest rates. We track your metrics and recommend optimizations based on patterns from similar businesses.
Pricing is available on our Pricing page. Most customers see ROI after recovering 2-3 appointments per month. No long-term contracts, month-to-month flexibility.
First recovered appointments arrive within days of launch. Track your reschedule rate and revenue impact over 30 days to establish a baseline. Early data will guide timing and messaging tweaks for your specific audience.
Fully. You write the opening (e.g., "Hi Sarah, this is an automated call from Harmony Studio about your missed appointment Friday. I'd love to get you back on the schedule."), reschedule options, and fallback responses. Our team crafts and tests the flow with you before go-live.
Toggle recovery calls on/off anytime from your dashboard. No penalty, no contract. You can run it for one month, pause it, restart it whenever you want.
You get dedicated onboarding, training on timing optimization, ongoing email support, and Slack access to our team. We monitor your success metrics and proactively recommend improvements based on data from your cohort of similar businesses.
See the agent in action and discuss your specific workflow in a 15-minute call with our team.
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