Frequently Asked Questions
Healthcare Credentialing Event Monitoring tracks real-time changes in medical provider credentials and licensing status. We monitor three critical data sources: National Provider Identifier (NPI) registry changes, health plan payer enrollment updates, and state Medicaid credentialing events. When changes occur, your team gets instant alerts with actionable intelligence.
Healthcare vendors selling to physician practices, hospitals, or clinics benefit most:
NPI Registry: Real-time national database of healthcare providers, including specialty changes, address updates, and status changes.
Payer Enrollment: Medicare, Medicaid, and commercial health plan credentialing changes for each provider.
State Credentialing: Medical license renewals, restrictions, and state-specific credentialing milestones.
We continuously poll the NPI registry, CMS payer data, and state medical board databases. When we detect a change matching your watch list, we validate the data and send an instant alert. No manual checking. No missed opportunities.
Most alerts arrive within 4-24 hours of the underlying change being published. NPI registry updates are typically captured within 12 hours. State licensing changes may take 24-48 hours to propagate through public databases, so we alert as soon as we detect them.
We maintain a false-positive rate below 2% through multi-source verification. Every alert is cross-checked against at least two independent data sources before it reaches you. Occasional delays in government database updates may result in slightly delayed alerts, but never inaccurate ones.
Yes. You upload a provider list (NPI numbers, names, or practice locations), and we monitor exactly those records. You can update your watch list at any time. Filter by state, specialty, or custom groups.
Email by default. You can also receive alerts via webhook to integrate directly into your CRM, ticketing system, or internal tools. Slack integration is available for team notifications.
Yes. Download credentialing change logs as CSV or JSON. Historical data is retained for 12 months. Exports include timestamps, change details, and data sources.
Webhook API, email, or Slack. If you use Salesforce, HubSpot, or Pipedrive, we can set up direct integration. Custom API access is available for enterprise customers.
Setup typically takes 1-2 hours: upload your provider list, configure alert preferences, test a sample alert. No technical expertise needed. Monitoring begins immediately after setup.
Tiered by number of providers monitored. Starter: up to 100 providers. Growth: up to 1,000. Enterprise: unlimited. All tiers include unlimited alerts and data exports. Volume discounts available for 2,000+ providers.
Yes. 14-day trial with up to 50 providers. No credit card required. Full feature access during trial. Cancel anytime.
Email support during business hours on all plans. Growth and Enterprise plans include 24-hour critical alert support. 99.5% uptime SLA with status page. Response time: critical issues within 2 hours, standard within 24 hours.
Yes. Annual billing is available at a 20% discount. Month-to-month also available. No setup fees.
We do not store protected health information (PHI). We monitor public NPI and payer enrollment registries only. No clinical data, no patient records. All connections are encrypted (TLS 1.3). SOC 2 Type II certified.
Only users you invite. Role-based access control: Admin, Editor, Viewer. You control who sees alerts and can manage permissions at any time.
Alert history and provider change logs are retained for 12 months. Older data is archived. You can request deletion of your data at any time.
Our team is here to help. Reach out directly for a demo or technical consultation.
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