The Problem
You're losing customers without warning.
Most SaaS churn is invisible until it's too late. Customers go quiet. Usage drops. Then they cancel. By the time you notice, their decision is final. Customer Propensity Scorer uses predictive AI to catch these risk signals weeks or months in advance, giving your team time to act.
How It Works
Three steps to preventing churn.
1. Ingest
Connect your product database, CRM, and usage logs. Propensity Scorer ingests real-time behavioral data: login frequency, feature adoption, support tickets, billing changes, and engagement patterns.
2. Analyze
Our proprietary model identifies early churn signals by comparing each customer's trajectory against thousands of churned and retained accounts. Risk scoring happens in real time.
3. Act
Your team receives ranked at-risk lists, automated alerts, and recommended interventions. Email templates, call scripts, and next-step workflows are ready to deploy immediately.
Real Results
See what Propensity Scorer delivers.
In Action
Customer stories.
Caught a high-value churn wave before it started.
Mid-market SaaS firm noticed 40% of mid-tier accounts showing identical behavior patterns. Propensity Scorer flagged them all as high-risk simultaneously. Sales team proactively reached out with custom value conversations. 28 of 40 customers renewed ahead of schedule.
Turned at-risk accounts into expansion revenue.
Propensity Scorer flagged customers with declining dashboard logins and long gaps between campaigns. CSM outreach revealed they were overwhelmed, not dissatisfied. New onboarding plan + quarterly strategy sessions converted at-risk into advocates. Three expanded their contracts within 90 days.
Prevented silent annual churn from a key segment.
Enterprise firm used Propensity Scorer to segment accounts by risk level. Discovered that customers who hadn't opened a support ticket in 60+ days were 6x more likely to churn by month 18. Implemented "check-in" cadence. Churn in that cohort fell from 22% to 8% year-over-year.
Transparent Pricing
Built for every team size.
Starter
Best for small teams learning propensity scoring.
- Churn risk scoring
- Weekly digest reports
- Slack alerts
- API access (basic)
- 1 CSM check-in/month
Professional
Most popular. Recommended for growing SaaS.
- Everything in Starter, plus:
- Real-time scoring updates
- Custom intervention workflows
- Email template library
- Advanced segmentation
- Fortnightly strategy calls
- Priority support
Enterprise
For teams managing 250K+ customers.
- Everything in Professional, plus:
- Custom model training
- Dedicated account manager
- On-prem or hybrid deployment
- SLA guarantees
- Quarterly business reviews
- Custom integrations
Questions
Common questions answered.
How long does setup take?
Most integrations are live within 48 hours. We handle API connections to your CRM, data warehouse, and product database. Our integration team guides you through every step.
Will I need a data engineer?
No. Our data ingestion layer handles raw logs, CSV imports, and API feeds. If you have a data warehouse (Snowflake, BigQuery, Redshift), we integrate directly and keep the data pipeline clean.
How accurate is the scoring?
Our models achieve 78% precision at 90-day prediction windows. Accuracy improves as you feed more customer history into the system. Most customers see materially better predictions within the first 90 days.
Can I export the risk lists?
Yes. Download risk-scored customer lists as CSV, connect directly to your CRM, or pull via API. Your team controls how to use the data.
What if I'm on a different tech stack?
We support Stripe, Paddle, Zuora, Salesforce, HubSpot, Pipedrive, and most modern data warehouses. Custom connectors are available on Enterprise plans.
Is there a free trial?
Yes. Professional and Starter plans both include a 14-day trial. No credit card required. We'll import your real data so you can see scoring on your actual customers.
Ready?
Prevent your next churn before it happens.
Join SaaS and service teams using Propensity Scorer to catch at-risk customers weeks or months in advance. Start with a free 14-day trial on your real data.
Request Demo