Getting Started
How do I set up my branded subdomain?
During onboarding, you'll receive a unique subdomain (e.g., your-agency.voiceai-portal.com). Our team configures your DNS and SSL certificate automatically. Setup typically takes 24-48 hours.
Can I customize the branding to match my agency?
Yes. Upload your logo, select your brand colors, and we'll apply them throughout the portal. Custom CSS support is available for enterprise tenants.
What integrations are included?
Standard integrations include Stripe (billing), Zapier (workflow), and Sales Connector CRM. Custom API access available for enterprise plans.
Usage & Billing
How does per-seat billing work?
You pay for active agent seats per month. Add or remove seats anytime via the admin dashboard. Billing adjusts on your renewal date. No hidden fees.
Can I white-label the portal to my own end clients?
Yes. Your clients see your branding exclusively. You control pricing and margins. We handle infrastructure and AI model updates behind the scenes.
What happens if a client exceeds monthly usage?
Usage limits are configurable per client tier. Overage pricing is set by you. Clients receive alerts at 80% and 100% of their limit, with optional auto-billing for overages.
Performance & Support
What's the typical call success rate?
Call completion and lead capture rates depend on your call script and ICP match. Customers report 65-85% completion rates. We provide call recording and transcripts for refinement.
How do I access call logs and analytics?
Full call history, transcripts, and performance metrics are available in your admin dashboard. Real-time dashboards update every 5 minutes. Export to CSV anytime.
What SLA do you provide?
99.5% uptime SLA on the platform. Priority email support for all tenants. Phone support available for enterprise plans (tier 3+).
Technical Details
Is my client data isolated and secure?
Each tenant operates in a secure, isolated environment. Data encryption in transit and at rest. GDPR and SOC 2 Type II compliant. No data sharing between tenants.
Can I integrate with my existing CRM or helpdesk?
Yes. Webhooks and Zapier integrations support most major platforms (HubSpot, Salesforce, Pipedrive, Intercom, etc.). Custom integrations available for enterprise accounts.
How often is the AI model updated?
Model improvements roll out quarterly. Updates are automatic and transparent. You maintain the same API contract; no integration changes needed.
Still have questions?
Reach out to our support team or schedule a demo with your account manager.
Contact Support