What happens if I exceed my monthly shipment limit?
We don't believe in surprise overages. If you approach your limit, we'll notify you immediately. You can upgrade to the next tier instantly, and we'll pro-rate the difference. No overage fees ever.
Can I downgrade or upgrade my plan anytime?
Yes. Upgrades take effect immediately. Downgrades occur at the start of your next billing cycle. You'll never be charged for a downgrade mid-month.
Do you offer annual billing discounts?
Yes. Pay annually and save 15% on Starter and Professional plans. Enterprise pricing is negotiated per contract.
Is there a long-term contract required?
No. All plans are month-to-month. You can cancel anytime. We're confident you'll stay because we make tariff compliance boring and safe.
What's included in the 14-day free trial?
Full access to all features of the plan you choose. No credit card required. Test with your own shipment data. If you don't feel the difference, we'll refund any charge - no questions.
Do you offer API access on all plans?
Professional and Enterprise plans include REST API access for integrating duty calculations directly into your systems. Starter plans get API access with a dedicated API option ($199/month add-on).
What payment methods do you accept?
Credit cards (Visa, Mastercard, Amex), ACH bank transfer, and wire transfer. Enterprise customers can negotiate invoicing terms.
Will the de minimis suspension affect my pricing?
No. Our pricing is designed to handle the new $800+ duty environment. We automatically track changing tariff schedules and de minimis rules across all markets - no pricing change needed.