Frequently Asked Questions
Can I upgrade or downgrade my plan?
Yes. Upgrades take effect immediately. Downgrades apply at your next billing cycle. We prorate charges fairly.
What subscription data do you need?
We integrate with Stripe directly via API key. No manual data uploads required. We read subscription status, pricing, usage metrics, and customer attributes.
How accurate are your churn predictions?
Our baseline model is 94% accurate within 30 days. Accuracy improves over time as we learn your customer patterns and recovery outcomes.
Can I run a pilot on Professional while we evaluate Enterprise?
Absolutely. Start on Professional, and if you grow beyond 100K subscriptions or need white-label, we'll grandfather your pricing and handle migration seamlessly.