You already respond to reviews yourself, but defensive replies only backfire and hurt your search ranking. Instead, get response drafts that feel like you and actually calm angry customers down.
Goodword drafts professional, on-brand responses to every Google, Yelp, and Facebook review in seconds. Set your voice once. Let AI protect your reputation around the clock -- so you can focus on running the business.
The real cost of ignored reviews
Most local business owners know they should respond to reviews. They just never have the time or the mental energy to do it well.
The window where a response has maximum impact is under 24 hours. Most businesses miss it entirely. Review platforms track response time and it quietly hurts your search ranking month after month.
When you are tired and face an unfair review, responding immediately is a liability. But waiting means forgetting. Both options cost you credibility with every prospect who reads the thread.
Potential customers do not just read the review -- they read how you responded. A defensive or copy-paste reply signals worse than silence to buyers who are already on the fence.
Satisfied customers rarely leave reviews unless prompted at the right moment. Frustrated ones almost always do. Without a system to capture the happy ones, your rating drifts downward naturally over time.
A restaurant with a 3.8 star average earns 59% fewer new customer visits than a comparable 4.4 restaurant in the same zip code -- even when food quality is identical. Your rating is not just ego. It is direct revenue.
Setup in 20 minutes
No developer needed. No complex integrations. Connect your profiles, set your voice, and Goodword handles the rest from day one.
Link Google Business Profile, Yelp, Facebook, TripAdvisor, and Healthgrades with one click each. Goodword monitors every platform 24 hours a day, 7 days a week -- including the profiles you forgot you claimed three years ago. New reviews surface in a single unified inbox within minutes of posting.
Answer 8 questions about your business: your tone, your values, how you handle complaints, and your standard policies. Goodword builds a voice profile unique to your operation. Every response will sound like you wrote it on a good day -- because it is built on exactly how you talk about your business.
For every new review, Goodword drafts a personalized, platform-appropriate response. You get a push notification, review the draft in the app, and approve with one tap. Enable autopilot mode for 4-star and 5-star reviews -- positive feedback responds itself while you only handle the conversations that actually need you.
What you get
Goodword is built for operators -- busy people who need the right information fast and don't want another dashboard to babysit every morning.
Google, Yelp, Facebook, TripAdvisor, Healthgrades, and Houzz -- all in one unified inbox. No more logging into five platforms every morning. New platforms added based on user requests, typically one per quarter.
Responses are generated from your business's actual tone and policies, not a generic template shared with every other customer. Regulars have told our users "I love how personal your responses feel" -- they have no idea the AI wrote it.
A 1-star review from a loyal customer who visited 20 times requires a very different response than an anonymous complaint. Goodword flags unusual reviews and routes them to you personally before any response is drafted or sent.
After a transaction or service visit, Goodword sends a friendly, personalized SMS or email to recent customers with a one-tap link to your Google profile. Happy customers leave reviews. Unhappy ones message you directly first -- before going public on Yelp.
See your reputation score over time, spot recurring complaint themes like "wait time" or "parking," and identify exactly what customers praise most. Use these insights to train staff, improve messaging, and prioritize the operational fixes with the highest ROI.
Monitor the review volume, rating trends, and common complaint themes of up to three competitors. Know when a nearby competitor is losing ground -- and be positioned with a promotion or outreach when their customers start looking for alternatives.
From real operators
These are real operators who handed their review queue over to Goodword and watched their ratings climb without lifting a finger.
Simple, honest pricing
Every plan includes a 14-day free trial with full access. No credit card required to start. We earn your business every month.
Questions we hear a lot
No. Goodword is trained on your voice, not a generic template shared across thousands of businesses. Responses sound personal because they are built from how you actually describe your business, handle complaints, and communicate with customers. The AI learns to write like you -- including your style and natural phrasing.
Currently: Google Business Profile, Yelp, Facebook, TripAdvisor, Healthgrades, and Houzz. We add one to two new platforms per quarter based on user requests. If you need a specific platform, submit a request and it goes straight into the development queue.
Any review under 3 stars is held for your personal review before any response is drafted or sent. You decide what to say and when, or whether to say anything at all. Goodword will suggest a response, but you are always in control of the difficult conversations that could affect your business.
Yes, every draft is fully editable in the mobile app or web dashboard. You can approve as-is, adjust a sentence, or replace the whole draft with your own words. Every edit you make trains the AI -- each correction improves future drafts specifically for your business over time.
Most businesses are fully live in under 20 minutes. Connect your review profiles (each platform takes about 2 minutes with the guided flow), complete the voice questionnaire (about 10 minutes), and Goodword begins monitoring immediately. There is no developer setup or technical configuration required.
No contracts, ever. Cancel any month with one click from your account settings. Your complete response history and your voice profile are yours to export in CSV or JSON format at any time. We do not hold your data or your brand voice hostage when you decide to leave.
14-day free trial. No credit card required. No contracts. Set up in 20 minutes or less and see your first AI-drafted response within the hour.
Start Your Free TrialBuilt for local businesses that stopped losing customers to unanswered reviews.
shippable in 4 to 6 weeks. Year-1 ARR mid-case around $108K (estimate). Investment to production around $27K. probability of meaningful success around 17%, by Fermi heuristics.
Register interest
This is not a purchase and there is no card field. It puts your address, this product, and whatever you write below in front of a person, and you get a written answer about what finishing it, or handing it over for you to run yourself, would actually take.