Your small team processes hundreds of returns daily. Returns AI suggests the highest-margin path for each return, cutting review time and improving your exchange rate by up to 34%.
Returns AI automates return approvals, routes refunds intelligently, and surfaces exchange offers before a refund button exists -- so your team handles fewer tickets and keeps more revenue.
The average D2C brand loses 17 to 30 percent of GMV to returns -- and most of that loss is not the product cost. It is the labor, the friction, the refund timing, and the exchanges you never offered because your portal was not smart enough to ask.
Returns AI puts an AI layer in front of every return request. It reads the reason, checks the order history, applies your policy rules, and either resolves the ticket automatically or routes it with a recommended action. Your team approves edge cases. The customer gets an answer in minutes, not days.
That shift -- from reactive refund processing to intelligent return resolution -- is what separates brands that retain customers through a return from brands that lose them to a competitor who made the process easier.
No workflow overhaul. Connect once and Returns AI starts handling requests the same day.
Your branded return portal collects the reason code, supporting photos, and order details in a structured intake. Returns AI reads the submission and evaluates it against your return policy rules in real time -- before a human ever sees it.
Returns AI scores every request: auto-approve, auto-deny, or escalate for review. It surfaces exchange offers when a variant swap is in stock, and flags fraud signals before any refund is issued. Your policy, applied consistently at scale.
Approved returns trigger refunds or exchange orders directly through your connected Shopify or WooCommerce store. The customer receives a confirmation in under two minutes. Your team only sees the requests that genuinely need a judgment call.
Define your return windows, restocking fees, and exception rules once in plain English. Returns AI applies them consistently across every request without any manual review queue.
Before issuing a refund, Returns AI checks live inventory and offers the customer a size swap, color swap, or store credit with a bonus incentive. Converts 28 to 40 percent of would-be refunds into exchanges on average.
Detects wardrobing patterns, serial returners, and mismatched photo evidence before any refund processes. Saves an average of $3,400 per month per 1,000 monthly orders in fraudulent claims.
Return rates by SKU, reason code, and customer segment -- so your buying team knows which products are generating the most returns and can act on real data before the next order cycle.
One-click integration pulls your order history, product catalog, and real-time inventory levels. No custom development work. Most merchants are fully operational within 60 minutes of signing up.
Automated emails and SMS updates keep customers informed at every step of their return. Pre-built templates match your brand voice. No manual status-update tickets, no inbox overflow.
No per-return fees. No surprise overages. Priced on monthly order volume so costs scale predictably alongside your business.
Most merchants are live within 60 minutes. You connect your Shopify or WooCommerce store, configure your return policy rules in the dashboard, and customize your branded portal. There is no custom development work required on your end. A setup guide walks you through every step.
It can be your entire return portal, or it can sit as an intelligence layer in front of a tool you already have. If you are on Loop, Returnly, or a custom portal, Returns AI can intercept each request, classify it, and pass it downstream with a routing recommendation. You choose how much automation you want at each stage.
When a return request arrives, Returns AI pulls your live inventory and checks whether a variant swap is available -- a different size, color, or adjacent SKU the customer might accept. The customer sees the swap offer before they see a refund option. You set the incentive rules: a store credit bonus, free return shipping on the exchange, or no incentive. Acceptance is one click for the customer; fulfillment happens automatically through your connected store.
Returns AI flags requests that match known abuse patterns: customers who exceed your return threshold within a rolling 90-day window, submissions where the photo evidence does not match the stated reason code, addresses associated with prior chargebacks or fraud flags, and item types with return patterns inconsistent with normal use. Your team reviews every flagged request before any denial is sent to the customer. Returns AI never auto-denies on fraud suspicion alone.
Yes. Every plan starts with a 14-day free trial, no credit card required. You get full access to all features at your chosen tier. If you process more orders than your plan allows during the trial period, we absorb the overage. We want you to see real results on real volume before you commit to anything.
We send you a notification when you are within 10 percent of your monthly cap. You can upgrade your plan at any point mid-cycle and we prorate the difference automatically. We do not suspend service mid-month or charge surprise overage fees. Predictable costs matter to us as much as they matter to you.
Returns AI connects natively to Shopify and WooCommerce today. BigCommerce and Magento integrations are in private beta -- reach out if you are on either platform. For brands on custom storefronts, the REST API lets your engineering team wire in Returns AI as the classification and routing engine behind whatever portal you already run.
Start a free 14-day trial. Connect your store in under an hour. See how many returns resolve themselves before your team even logs in.
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shippable in 4 to 6 weeks. Year-1 ARR mid-case around $72K (estimate). Investment to production around $35K. probability of meaningful success around 14%, by Fermi heuristics.
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