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Frequently Asked Questions

Everything you need to know about Driver Home-Time Promise Tracker

How does the voice agent work?

The agent calls your drivers on a configurable schedule (weekly by default) to confirm their home-time promise. It uses natural language to capture availability, flag scheduling conflicts, and log results to a live dashboard. No manual data entry required.

Which dispatch systems integrate?

We support direct integrations with Samsara, Verizon Connect, Geotab, and Teletrac IVECO. For other systems, we offer a CSV import workflow. API integrations can be added on request.

How accurate is home-time prediction?

The agent captures driver-reported dates and flags logical conflicts (e.g., promised Tuesday home-time but scheduled Wednesday delivery). Accuracy depends on driver honesty and load consistency. Most fleets see a 15-20% reduction in no-shows within 60 days.

What's the pricing model?

We charge a flat monthly fee per vehicle, plus per-call overage charges if call volume exceeds plan limits. Typical cost is 3-8 cents per call. Volume discounts apply at 50+ vehicles. No setup fees or long-term contracts.

Can we customize the voice?

Yes. We offer male and female voice options in English. Accent and tone customization are available on enterprise plans. For non-English languages, contact sales.

How long does setup take?

Basic setup (dispatch system connection + call schedule configuration) takes 2-3 hours. We handle onboarding; you just approve the template. Drivers start receiving calls within 24 hours of approval.

What happens if a driver doesn't answer?

The system retries up to 3 times at 30-minute intervals. If all retries fail, the driver receives an SMS reminder and the call is logged as missed. Dispatch gets a real-time alert so they can reach out manually if needed.

Is call data encrypted?

All calls are encrypted end-to-end. Call logs and driver responses are stored in FIPS-140-2 compliant servers. We comply with DOT regulations and carrier privacy laws. No data is sold or shared.

Can we run a pilot?

Absolutely. We offer a 30-day pilot for 10-20 vehicles at no cost. You get full dashboard access and weekly reporting. If you don't see value, there's no obligation to continue.

What's your support SLA?

Technical support is available 24/7 for critical issues (missed calls, system down). Standard issues get a response within 2 hours during business hours. Email and Slack support included in all plans.