Pricing | Customer Support AI

Starter

$199/month

Billed monthly. Cancel anytime.

Up to 5,000 support tickets/month
AI ticket categorization
Auto-draft responses
One team member
Basic reporting dashboard
Email support

Professional

$499/month

Billed monthly. Save 15% yearly.

Up to 25,000 support tickets/month
Smart routing to right agents
Sentiment analysis
Up to 10 team members
Custom workflows
Advanced reporting
Priority support
API access

Enterprise

Custom

Contact sales for volume pricing.

Unlimited tickets
Unlimited team members
Custom integrations
Dedicated account manager
SLA guarantees
On-premise deployment
24/7 phone support
Custom model training

Feature Comparison

Feature	Starter	Professional	Enterprise
Monthly Tickets	5,000	25,000	Unlimited
Team Members	1	10	Unlimited
AI Auto-Draft	Yes	Yes	Yes
Smart Routing		Yes	Yes
Sentiment Analysis		Yes	Yes
Custom Workflows		Yes	Yes
API Access		Yes	Yes
Integrations	10+ pre-built	50+ pre-built	Custom
Support Response Time	24 hours	2 hours	15 minutes

Pricing Questions Answered

What happens if I exceed my ticket limit?

We'll alert you when you reach 80% of your monthly allotment. You can upgrade anytime mid-cycle, and we'll prorate your charges. Or disable auto-draft on non-critical tickets to stretch your quota.

Do you offer annual billing discounts?

Yes. Professional and Enterprise plans get 15% off when you commit to annual billing. Starter is month-to-month only.

Is there a free trial?

Professional tier includes a 14-day free trial with full feature access. No credit card required to start.

What if I need custom compliance or integrations?

Contact our sales team. Enterprise customers get dedicated support for HIPAA, SOC2, and custom API integrations.

Can I switch plans or cancel anytime?

Yes. Monthly plans cancel anytime with no penalty. Annual plans can be downgraded or cancelled; we'll refund your prorated balance.