How does Customer Retention Analyzer predict churn?+
We use behavioral machine learning to monitor 60+ usage signals: login frequency, feature adoption, support ticket sentiment, NPS response patterns, and billing anomalies. Our model learns what healthy engagement looks like in your specific product and alerts you when customer patterns deviate. Early signals are flagged 30-90 days before typical cancellation events.
What integrations do you support?+
We connect directly to Amplitude, Mixpanel, Segment, and Intercom. We also support any platform via webhook, CSV import, or direct database connection (PostgreSQL, MySQL, Snowflake). Custom integrations are available on Enterprise plans. Setup typically takes 30 minutes for standard integrations.
How accurate are the predictions?+
Our customers report 85-92% precision on churn detection within 30-90 day windows. Accuracy improves as the system learns your baseline. Every prediction includes a confidence score so you can prioritize intervention efforts. Historical accuracy is tracked in your dashboard for continuous transparency.
Can I automate retention workflows?+
Yes. High-risk customers trigger automated alerts to your Slack, email, or CRM. You can build custom rules: "If at-risk and high-ARR, notify VP of Customer Success." Growth and Enterprise plans support direct integration with Zapier, Make, and your sales automation tools for fully automated playbooks.
What's the implementation timeline?+
Most customers launch within 1-2 weeks. We handle API setup, historical data import, and initial model training. Your dedicated onboarding specialist guides you through every step. Self-serve setup is fully documented; many teams go live in days. Enterprise deployments include hands-on support.
How is my data protected?+
We encrypt all data in transit (TLS 1.3) and at rest (AES-256). We're SOC 2 Type II certified and fully GDPR/CCPA compliant. Data is processed in isolated customer environments; we never share or sell your data. You can request deletion anytime, and we'll purge all records within 30 days.
Is there a free trial?+
Yes. All new accounts get 14 days free with full feature access on up to 500 customer accounts. No credit card required. You get live onboarding support and can export all predictions and data. After trial, choose the plan that fits your scale.
How much does it cost?+
Starter: $500/month (up to 5k customers). Growth: $2,000/month (up to 25k customers, API access, 5 seats). Enterprise: custom pricing (unlimited customers, dedicated model, on-premise option). See our
pricing page for details or
contact sales for a custom quote.
Can I cancel my subscription?+
Yes. All plans are month-to-month with no long-term lock-in. Cancel anytime from your account dashboard. Upon cancellation, we'll provide a complete export of your data, predictions, and historical reports within 30 days.
What support is included?+
Starter includes email support (24-hour response). Growth adds priority support and monthly strategy calls. Enterprise includes dedicated support engineers, Slack channel, and unlimited calls. All plans include full documentation, video tutorials, and our knowledge base.