AfterHours is an AI intake desk built for personal injury, family, and immigration practices with one to ten attorneys. We answer the after-hours form in your firm's tone, capture the matter, qualify conflicts, schedule the consult, and email you a brief at 7am. Intake speed is the bottleneck. We unblock it.
Personal injury, family, and immigration practices live and die on intake speed. The free-consult model attracts a steady drip of overnight inquiries. The first firm to reply almost always wins the consult. Most small firms are not first.
The intake form fires, the firm's auto-confirmation goes out, the actual reply comes from a paralegal at 9:38am the next day. By that point the prospective client has already called the next firm in the search results, signed a representation agreement, and is no longer reachable.
Family-law inquiries often arrive on weekends, when emotions and decisions tend to spike. Most firms triage Monday morning and the inquirer has either calmed down, called a competitor, or both. Either way the moment is gone.
A prospective PI client mentions an accident date that is 22 months old in a 9pm form submission. The 9am intake clerk does not catch the SOL angle until lunch. By then the firm is days, not hours, away from a window closing entirely.
Names and details changed, but these are real overnight inquiries from our pilot firms in Sacramento, Phoenix, and Austin. Replies are the exact text that went out. Conflicts checks and conversion calls happen in the morning brief, not in the AI reply.
The form fires, AfterHours mirrors it, the agent reads "ER visit tonight" as high-urgency. It replies within 41 seconds with a soft acknowledgement, captures the basic facts the firm needs to triage, and offers a 9:00 am next-day consult slot from the partner's calendar. No legal advice given. No solicitation language that would create an attorney-client relationship before conflict review.
Family-law intake is a tone problem first, a logistics problem second. The agent replies in a quiet, measured register, no sales push, no urgency, just a short acknowledgement and an offer of two daytime slots for a private consult. It captures the inquirer's county for jurisdiction routing and asks if children are involved, two questions only.
Immigration inquiries are usually a blend of immediate worry and a longer matter. The agent captures visa type, expiration date, and employer status in two follow-ups, books a Tuesday consult at the senior associate's calendar, and flags the lead in the brief with the matter type and timeline urgency.
The agent never gives legal advice, never quotes fees beyond what your firm has authorized, never makes a representation agreement, and never acknowledges conflicts. It captures, schedules, and replies politely. The actual lawyering, conflicts check, and intake of facts that matter happen at the consult. The AI is a polite, fast intake coordinator, not a remote attorney.
If a conflict surfaces during the consult, the intake record is flagged and the firm sends a standard declination letter citing a conflict, full stop. The calendar slot is canceled, the record is purged per the firm's retention policy, and the agent's pre-consult notes never create attorney-client privilege.
A signed personal injury case is worth tens of thousands in fee at average settlement. A retained family-law matter at $250 an hour for ten billable hours a month is $30,000 over a year. Most small firms are spending $200 to $700 in marketing per signed client through Google Ads or LSAs.
When intake responds to a 10pm inquiry at 9:38am, you are paying full marketing cost for the lead and converting half of what you should. Faster reply rebuilds the conversion you already paid to acquire. AfterHours costs $300 to $700 a month flat. The ROI math is usually one signed case in the first month.
Existing intake services like Smith.ai charge by the minute and read a script. AfterHours charges a flat fee, replies in your firm's voice, books the consult, and never reads a script.
Numbers from one specific pilot firm's 90-day window. Conversion rates vary by market, vertical, and intake quality. PI contingency fees pay at settlement, typically 12 to 24 months after signing.
Three weeks in we signed two PI cases that came in after 9pm. Intake was the constraint on the firm growing. The morning brief also replaced an hour of "what came in last night" status calls.
Three tiers. We bill you, you do not pay per minute. Pricing scales with overnight volume, not with our compute bill.
Solo PI firms with steady ad spend usually field 10 to 25 overnight inquiries a week, which is squarely in the Pro tier. Bigger firms with multiple practice groups often need Concierge for human-in-the-loop triage on borderline matters.
See full pricingThe case-study cohort is open this week. $400 one-time setup, no monthly fee for 60 days, in exchange for a published case study at the end. Cancel anytime, no contract.
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