MSP AI handles ticket triage, client status drafts, SLA monitoring, and monthly report generation. Your technicians spend time resolving issues, not writing about them.
Integrates with your PSA from day one
You built an MSP to solve technology problems. But the business runs on ticket notes, SLA spreadsheets, status emails, and monthly reports nobody reads until they are late. Every minute a technician spends documenting is a minute not billing.
Most MSPs try to fix this with tighter PSA workflows, more training, or another PM layer. These approaches share a flaw: the documentation burden grows with the client list. You cannot process-engineer your way out of a volume problem.
Setup takes under 30 minutes. No workflow rebuilding. No required training. MSP AI reads your existing ticket data and improves its recommendations the longer it runs.
MSP AI reads the subject, body, client tier, asset history, and current tech workload. It drafts a triage note: recommended priority, suggested assignee, estimated effort, and any related open tickets on the same account.
At each ticket milestone, MSP AI generates a client-facing update in your voice. The tech reviews and sends with one click. Average client response time drops from hours to under fifteen minutes.
Every open ticket is measured against its client SLA terms in real time. Alerts fire at 50% and 75% of each window. SLA breaches become preventable rather than discoverable after the fact.
At month end, MSP AI drafts a per-client report: ticket volume, resolution rate, uptime, notable incidents, and three trend observations. Exported as branded PDF. Eight minutes instead of four hours.
All features ship on day one. No modular add-ons. No implementation fees. Everything in the list below is included in the base plan.
Reads incoming tickets and drafts a priority score, queue assignment, and suggested technician based on current load and client tier. Fully configurable weighting. Learns from your team's accept and reject history.
Generates client-ready status updates at acknowledgment, escalation, and resolution. Matches your firm's tone. Never sends without tech approval. Configurable auto-send for low-priority acknowledgments.
Tracks every open ticket against contracted SLA terms. Proactive alerts at 50% and 75% of each window. Weekly SLA health scorecard per client, exportable for QBRs.
Pulls ticket data, resolution rates, uptime metrics, and notable incidents into a per-client report. Exports as branded PDF or clean HTML. No spreadsheet assembly. No late Sunday nights.
Flags contract renewal windows 90 days out and drafts a renewal proposal. Identifies upsell triggers from ticket patterns: recurring storage issues, repeated security alerts, repeated helpdesk calls on one asset.
Real-time dashboard showing open ticket load per technician, current SLA risk by queue, and billable versus non-billable time ratio. Updates as tickets move. No manual status meetings required.
When a ticket escalates, MSP AI drafts the handoff summary for the next level: timeline, steps taken, current state, and recommended next action. Cuts inter-team handoff noise by 60%.
Surfaces recurring issues across a single client environment. Three tickets on the same workstation in 30 days generates a root-cause investigation prompt, not just a third resolved ticket.
When a new client is added to the PSA, MSP AI generates a tailored onboarding checklist based on client industry, headcount, and service tier. Nothing falls through during the first 90 days.
"We cut inbound status calls by 60% in the first month. Clients trust the updates now because they actually come. My techs stop getting interrupted, and my Friday afternoon is mine again for the first time in years."
"The monthly report generator paid for the subscription by itself. We used to spend half a day per client pulling data. Now it is done in under an hour total and the output looks better than what we were sending before."
"SLA breach rate dropped from 4.1% to 0.6% inside 60 days. The proactive alerts actually work. No more surprises at a QBR because a ticket slipped through at 4 PM on a Friday and nobody noticed."
Cancel any time. No annual commitment required. 14-day free trial on all plans. All features included at every tier.
Right-sized for smaller MSPs or those beginning the automation transition. All core features included from day one.
The complete automation stack for growing MSPs. Adds workload balancing, renewal detection, incident patterns, and escalation routing.
For MSPs running 200+ endpoints or multiple client stacks. Adds custom branding, API access, and a dedicated account manager.
Connect your PSA in 30 minutes. Your first monthly report draft is ready before you finish the onboarding checklist.
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