Everything you need to know about voice-powered lead capture for hospitality sales
Most venue groups go live within 2 to 3 business days. We handle the technical setup while you configure call routing and customize your greeting. Your IT team doesn't need to do heavy lifting, and we guide you through every step.
We integrate with all major PBX and cloud platforms including Avaya, Cisco, Genesys, Five9, and NICE. We also support SIP trunking for direct numbers. If you use a less common system, we can typically build a custom connector during onboarding.
Yes. We have pre-built connectors for Cvent, Passkey, and Experient. For custom systems, we provide a REST API. Integration lets you route callers to available staff and log inquiries in real time, eliminating duplicate bookings and lost leads.
Absolutely. We recommend piloting with a single property for a week to test the experience, refine the script, and make sure handoffs to your team work smoothly. No extra cost, and most groups roll out company-wide after seeing results.
Completely. We craft a greeting that matches your venue's voice and brand. You control every question asked, how leads are categorized, and where they route. Changes go live within hours, and we continuously refine based on your feedback.
We support English, Spanish, French, German, and Mandarin. Callers select their language at the start, and multi-language routing is built in. We can add additional languages on request.
Our system gathers group size, dates, event type, food and beverage needs, and more. It asks intelligent follow-up questions to qualify leads and flags urgent requests for immediate handoff to your sales team. The AI learns from your notes and improves over time.
Yes, at any time. Pressing a key or saying "speak to someone" routes the caller to available sales staff during business hours, or to voicemail after hours. We capture the information gathered so far and prioritize the handoff.
After-hours calls are captured by the AI, which gathers all group details and confirms a callback time. Callers receive a confirmation email, and your sales team reviews these inquiries first thing the next morning, sorted by priority. You never miss an overnight lead.
We guarantee 99.9% uptime backed by SLA. Our infrastructure spans multiple data centers so that if one region has issues, your calls keep flowing. We also maintain a dedicated failover number activated instantly if something unexpected happens.
Our system scales automatically to handle traffic surges. Whether you receive 10 or 1000 calls in a day, all are answered and processed without delay. You only pay for calls received, with no need to pre-provision capacity.
We log every call and transcript. If a call drops, we follow up with a courtesy text or email with the information captured and invite them to try again. Calls flagged for confusion are reviewed by our team so we can refine the script.
Yes. All call recordings and caller details are encrypted in transit and at rest. We comply with SOC 2 Type II standards and GDPR. Your data remains in your region unless you request otherwise, and you control retention and deletion policies.
Our system does not capture or store payment card information. If a caller mentions a card number, we redact it automatically and alert your team for PCI review. Best practice: inform callers during the greeting not to share payment details over the phone.
You set role-based access controls so only authorized sales staff, managers, and compliance officers can view recordings. Audit logs track who accessed what and when, giving you full accountability for sensitive data.
Real-time dashboards show call volume, handle times, lead quality scores, and conversion metrics. Filter by property, event type, date, or caller location. Weekly and monthly reports summarize trends and highlight improvement opportunities.
Yes. When you log a deal in your CRM as voice-sourced, we track attribution and report on conversion rates by property and sales team. This data helps you coach effectively and allocate training resources.
We provide detailed call reconciliation reports comparing your PBX logs against our system. Most venues match to 99.8%, with minor gaps due to spam or hang-ups before the greeting plays.
We charge per inbound call answered, with volume discounts for larger groups. Setup and customization are separate one-time fees. No long-term contracts, so you can scale up or down with seasonal demand. Visit our pricing page for current rates and examples.
Yes. Pause service month-to-month with no penalty. If you cancel, we migrate your call data and transcripts to your preferred format within 30 days at no charge. Most clients stay because after-hours capture typically pays for itself within the first month or two.
You'll be assigned a dedicated onboarding specialist from day one who handles configuration, staff training, and integration. You also get access to our support email and phone line for urgent questions, with typical response time under 2 hours on business days.
Yes. We include a training session (online or in-person) for your sales team, operations managers, and IT contacts. Training covers call routing, voicemail review, and dashboard use. We also provide video tutorials and a knowledge base for ongoing reference.
Your specialist remains available for the first month to help refine scripts and troubleshoot. Beyond that, our support team handles questions via email, phone, or chat. We also provide quarterly check-ins to review performance and suggest optimizations.