Own Slack Service Desk.

What you'd own.

Every artifact below transfers to your accounts on day one. The whole engine.

• ●Slack app source code, API credentials, and App Directory listing
• ●Landing page copy, design, and deployment infrastructure
• ●LinkedIn outreach playbook with prospect lists and message templates
• ●Financial model with unit economics and customer acquisition projections
• ●Customer list and contracts from any existing customers
• ●Founder persona research and buyer pain point validation interviews
• ●First 90-day customer success and onboarding playbook

What Roll Digital builds for you.

Custom scope to take Slack Service Desk from MVP shell to operating business.

• ▸Production FastAPI backend with PostgreSQL ticket storage and multi-tenant schema
• ▸Stripe billing integration for $180-per-month subscriptions with trial flow
• ▸Ticket assignment and escalation workflows triggered via Slack app actions
• ▸Admin dashboard to monitor ARR, churn, and customer usage metrics
• ▸Email-to-ticket API endpoints for inbound ticket creation from non-Slack users
• ▸SOC 2 Type II readiness foundation with audit logging and role-based access
• ▸Customer onboarding automation including workspace setup and permission configuration
• ▸Scaling load testing and performance optimization for thousands of concurrent users

Why this could work.

The TAM is substantial: 100k Slack-using SMBs without enterprise ITSM represent a $200M addressable market. Slack's App Directory provides free distribution, and the founder has validated the GTM with consistent 20 trials monthly and 25-30% conversion rates. At $180/month, unit economics are positive at scale. Jira Service Management owns enterprise mindshare but lacks Slack-native simplicity for mid-market IT teams managing day-to-day tickets without heavyweight software.

What you'd risk.

Jira Service Management is entrenched with free Slack integration and buyer mindshare. Expect 'why not JSM' on every sales call. Slack API changes can silently break workflows for entire segments with no recourse. SOC 2 Type II takes 12 months and $25k, gating deals with companies over 100 employees. Year 1 projects negative 18k take-home at mid-range revenue. Baseline success probability is only 13%.

Who this fits.

This business fits a technical operator with B2B sales experience. You should be comfortable making direct outreach calls to IT managers, handling customer support, and iterating on onboarding based on feedback. A former IT operations manager, SaaS sales founder, or agency owner with an existing SMB network would be ideal. Technical chops are required to handle small operational tasks and troubleshoot customer issues.

Timeline.

From contract signing to operating business.

1. Day 1
   Slack app code, infrastructure access, and existing customer data transfer
2. Week 1
   Deploy app to staging, migrate existing customers, set up billing test
3. Week 3
   Launch LinkedIn outreach campaign targeting first 100 IT manager prospects
4. Week 6
   Close first 1-2 new customers through validated outreach playbook
5. Day 90
   Reach 10-15 net new customers, optimize onboarding, refine retention playbook

Pricing.

Three ways in, depending on how much you want to build yourself.