Own NPS Predictor.

What you'd own.

Every artifact below transfers to your accounts on day one. The whole engine.

• ●LinkedIn outreach playbook and email templates for VP CX targeting
• ●NPS prediction ML model and historical training data pipeline
• ●SaaS landing page, brand identity, and visual design system
• ●Year 1 financial model with $240k mid-point ARR projection
• ●Gainsight and ChurnZero marketplace integration specifications
• ●Founder GTM playbook detailing 25 demos per month methodology

What Roll Digital builds for you.

Custom scope to take NPS Predictor from MVP shell to operating business.

• ▸Production Python backend with ML model serving via FastAPI
• ▸Gainsight and ChurnZero API integrations for NPS data ingest
• ▸Stripe billing integration supporting monthly subscriptions from $350-$500
• ▸Multi-tenant Postgres database architecture with encrypted customer data isolation
• ▸Real-time alert system notifying CS teams of churn predictions
• ▸Dashboard displaying NPS trends and ranked at-risk accounts
• ▸Email notification templates with fully customizable alert threshold rules
• ▸30-day customer onboarding and initial customer success support

Why this could work.

CS teams across 18,000 US SaaS companies actively search for churn signals to reduce customer loss. Your GTM targets a clearly defined persona with a proven monthly closure rate. The consolidation of CS analytics spend creates an acquisition window before larger platforms launch comparable features. Customer success teams that renew loyal users minimize churn exposure. LinkedIn outreach to VP CX has documented strong ROI in SaaS software markets.

What you'd risk.

Major CS platforms may ship native predictive NPS features within 12 months, eliminating your differentiation for existing users of those tools. False-positive churn alerts destroy team trust quickly among customer success peers. CS budget committees classify NPS prediction as discretionary software, making it vulnerable to cuts during downturns. The 14% success probability reflects genuine platform competition and budget classification headwinds. Customer acquisition costs may exceed conservative financial projections.

Who this fits.

You should own this if you're a SaaS operator with customer success industry experience, a CS platform agency scaling into new verticals, or a founder holding a warm network of VP CX contacts at 50-500 person SaaS companies. Prior Gainsight or ChurnZero relationships accelerate customer acquisition substantially. Solo founders without existing CS networks or industry relationships face steep customer acquisition cost headwinds.

Timeline.

From contract signing to operating business.

1. Day 1
   Receive codebase, IP, founder knowledge transfer, customer data
2. Week 1
   Begin backend setup on Postgres and FastAPI development
3. Week 3
   Deploy Gainsight integration and complete full model retraining cycle
4. Week 6
   Launch production SaaS with Stripe billing and first customer
5. Day 90
   Reach 4 active customers and validate model accuracy rates

Pricing.

Three ways in, depending on how much you want to build yourself.