# Marcus Delgado, Director of Ops at Soleplate Digital — read of TivAI Reseller, June 11 2026

> 11 years in agency ops, currently running a 17-person shop that does outbound automation and paid media for mid-market B2B. We resell GoHighLevel, Aircall, and a handful of Twilio-based tools. White-label SaaS is genuinely our second revenue line.

## How I got here

We're actively looking to add a voice AI layer to our tech stack because three clients asked in the last 60 days if we could "do that AI calling thing." I googled "white label voice AI platform for agencies" and this came up around result 7 or 8, sandwiched between Bland.ai reseller docs and a VAPI thread on Reddit. Clicked mostly out of curiosity about the pricing model since I've been burned by rev-share plays before.

## What I clicked first

The headline "You keep the margin - no revenue share" caught me because that is exactly the fight I've had with other platforms. So that pulled me in. Then I read "Give your agencies a direct path to recurring voice AI revenue" and I stopped for a second. Wait. I AM the agency. Are you talking to me or to someone above me in the chain? That sentence made me feel like the page was written for a different reader and I wandered in by mistake.

## Where I paused

The pricing table. $199/month for up to 5 client seats is actually reasonable if the calls are priced separately. But the page never tells me what a call costs. The dashboard section says "per-call cost" and "cost trends" exist, but I can't find what the underlying call rate is. "Transparent billing" is in the hero, but the pricing section only shows platform tiers. I genuinely do not know what I would charge my clients per minute or per call, which means I cannot do the margin math that would tell me whether this is worth $199.

## What I distrusted

Two things, and one of them is a real problem.

First: "Live with 150+ agency tenants already." Then I scroll all the way to the bottom and find: "Honest disclosure: we don't have live customers on this idea yet." Those two statements cannot both be true. The 150+ almost certainly refers to Sales Connector's existing customer base, not this specific white-label portal product. That sleight-of-hand is the kind of thing that makes me close a tab and move on. It is not a small thing.

Second: the bottom of the page has a Fermi estimate showing "Year-1 take-home: -$24,688" and "1 in 7 meaningful-success odds." That is buried below a hero that reads like a live, shipping SaaS product. This appears to be a business idea that someone is selling access to for $99, not an actual platform I can sign up for today. The "Start Free Trial" button in the hero is doing a lot of false advertising if that's the case.

"TivAI" is the brand in the nav. "Sales Connector" is the brand in the footer. I have no idea which one I'm buying from or which one's SOC 2 cert applies here.

## What would convince me

Show me one real agency tenant, named, with a quote that includes a specific outcome. Not "increased revenue" but something like "we onboarded 4 clients in the first month at $X/seat and it covers our platform cost." Also: publish the per-minute or per-call rate somewhere. Even a range. "Most agencies pay between $0.04 and $0.09 per call-minute depending on volume" would do more work than the entire "transparent billing" section currently does.

And clarify the product status. If this is a real live platform, link me to a sandbox or a working demo subdomain. If it is an idea kit that I buy and build from, say that clearly at the top, not the bottom.

## What I'd ask in an email reply

1. The page says "150+ agency tenants" but the bottom disclosure says no live customers yet. Which is accurate for this specific product?
2. What is the per-minute or per-call cost structure passed to us as the reseller, and is there a usage markup built in on top of Twilio or Bland pricing?
3. Is TivAI a separate legal entity from Sales Connector, and whose SOC 2 Type II certification covers the call data?

## Verdict: dismissive

I would be on-the-fence if the "150+ tenants" and the "no live customers yet" disclosure were not directly contradicting each other on the same page. That one thing told me more about the operation than any of the feature bullets. Fix that and I might send the email.

---
*Memo by skeptic persona, generated 2026-06-11. Studio breaks own self-grading loop.*