# Travis Koonce, Agency Owner at Koonce Financial Group — read of RecoverCall, May 11 2026

> 11 years in final expense and Medicare supplement, running 8 contracted agents out of Huntsville, AL. Currently drowning in no-shows and half-convinced the problem is unsolvable.

## How I got here

Someone in the Final Expense Alliance Facebook group posted this URL with the caption "anyone tried this yet?" and three agents had already commented "following." That tells me the pain is real. I clicked through on my lunch break, kids' baseball practice in an hour, not a lot of patience for a long read.

## What I clicked first

The line "You book the call. They don't answer. You move on. But they move to a competitor" stopped me cold. That's the actual thing. Not a stat, not a feature bullet -- that sentence describes Tuesday for me. The follow-up "No-show prospects represent 30-40% of your pipeline value walking away in the first hour" felt directionally right even if I don't know where that number came from.

## Where I paused

Halfway down I hit this: "Built for SC Tenants. White-label and resell to your clients running final-expense or Medicare supplement campaigns."

I had to read it twice. "SC Tenants" -- what is SC? Sales Connector? Some CRM I don't use? If you're writing copy for insurance agents and you drop an unexplained internal acronym, you've already lost half the room. I'm not a tenant of anything called SC. So is this actually for me, or is this really for someone who already licenses a different platform and wants to bolt this on? I genuinely wasn't sure after that section.

## What I distrusted

The page pulled its pants down in a way I haven't seen before, and I'm still not sure if I respect it or if it's a warning sign. The actual quote: "Honest disclosure: we don't have live customers on this idea yet. We shipped the strategy package; you ship the customer conversations."

And then this: "$-17,500 Year-1 take-home (Fermi)" with "1 in 7 meaningful-success odds."

I'm looking at a homepage that's telling me the thing loses money year one and has a 14% shot at working. That's not a product. That's an idea being sold as a product. The pricing section offers "Unlock the dossier $5" and "Adopt the build $99-$199" -- so am I buying software or am I buying a business plan someone wrote? Because if it's the latter, the $299/month growth tier price table above it is fictional. There's no live product to subscribe to yet.

The other thing that didn't sit right: "Deploy in 15 minutes. No training needed." For voice AI that calls real insurance prospects with your brand name? Every agent I know who's had a bad AI call experience has spent months cleaning up with their FMO. Fifteen minutes is either a lie or means the thing isn't doing much.

## What would convince me

One audio recording. Just one. An actual call where the AI re-engaged a real no-show, confirmed interest, and rebooked. I don't need a polished case study. I need to hear how it sounds when the prospect says "who is this?" and the AI handles it. That's the moment that either earns trust or blows up your brand.

Also: what happens when the AI calls a DNC-listed number? Final expense agents get compliance complaints that can pull their license. I need to see that this thing checks against state DNC lists before it auto-dials anyone. That's not a nice-to-have.

## What I'd ask in an email reply

1. The page says "Built for SC Tenants" -- I'm not on Sales Connector. Can an independent agency actually use this as a standalone, or is SC the only real distribution path right now?

2. You're upfront that there are no live customers yet. That's unusual. What does "adopt the build" actually mean -- am I becoming a beta customer who helps build it out, or am I getting a code package I have to find a developer for?

3. What dialers does this integrate with? I'm on DialerBird for outbound. My agents set appointments through a mix of Calendly and direct calendar links. What does "plugs into your CRM or appointment system" actually mean in terms of what's already been built?

## Verdict: on-the-fence

The pain point is the most accurately described version of my actual problem I've seen on any vendor page this year. But I'm not sure I'm looking at a product -- I might be looking at a pitch deck dressed up as a product. The honesty about no customers and negative year-one take-home is either a green flag on founders who tell the truth, or it's a tell that this isn't ready. I'd send one email to find out which.

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*Memo by skeptic persona, generated 2026-05-11. Studio breaks own self-grading loop.*